In this episode of the Hospitality Mavericks podcast, host Michael welcomes guest Natalie Dunning, who shares her journey of growing up in a hospitality family and building her agency, Kitch Social. They discuss the importance of creating super fans, engaging with communities, and the crucial role of maintaining a human connection in the hospitality industry. Natalie emphasizes the significance of clear purpose, strategy, and team alignment in fostering customer loyalty and a supportive work culture. The conversation also explores practical advice on leveraging technology, empowering teams, and maintaining work-life balance.
Connect with Natalie:
https://www.linkedin.com/in/nataliedunning/
https://kitchsocial.com/
Book Recommendation:
https://uk.bookshop.org/a/8596/9781780725901
