June 18, 2019

#28: Operational Challenges on a Small Island With Benjamin Heath, COO of Harbour Lights

COO of Harbour Lights, Benjamin Heath shares his experience of operating within the unusual commercial environment on the Isle of Man. From recruitment and staffing challenges to only having access to one supplier for fresh foods, Ben highlights the importance of being agile, keeping a close eye on the numbers and continuously working to propel the employee and guest experience in a particularly challenging market.

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