Facing repeat openings and closings in LA, it’s been a tough time for so many restaurant owners. But it’s given today’s guest some serious thinking time about the kind of life he wants to live. For too long, the hospitality industry has been running on long hours, low-profit margins and…
In this episode, Michael has Head of Operations for The Athenian Patrick Gray as a guest. Patrick has a lifetime of experience from many great brands like Bill's Restaurants, Boston Tea Party and many more. The Athenian was born out of love for Greek food. They launched at the business…
Following months of being on “soldier mode”, we’ve all experienced overwhelm during the covid-19 crisis. Now more than ever we need to be taking care of ourselves. Michael catches up with clinical psychologist Dr Vikki Barnes – a true expert in positive psychology. She is the Founder of Positive Wellbeing,…
In this episode, Michael talks with Amy Ogden. Amy is based in New York City and matches world-class hospitality brands of all sizes with best-in-class agency partners in the areas of digital marketing, web, SEO, paid search, PR, social media, branding and more. Amy gives us an overview of what’s…
In this episode, we have Operations Director Paul Hooker from Boston Tea Party as a guest. The Boston Tea Party is a purpose-driven cafe operator with 24 units across the South-West of England. Paul has more than 20 years of experience in the industry working with some great national brands.…
In the episode, I have a great friend and colleague of Michaels as a guest. Michael knew it would be an out of the box experience, and as you will hear very different than a normal podcast conversation. Martin is the founder YourBigPic a consultancy that helps teams to connect…
In this episode, Michael talks with Joshua Jarvis the Co-founder of Wing Shack Co - a QSR concept with 3 units from London. They talked about how the pandemic has impacted Wing Shack Co and how they quickly transformed into delivery and click and collect model. Joshua gives some great…
In this episode, Michael will be talking with Davonne Reaves who is the founder of The Vonne Group in Atlanta - A co-author and hospitality consultancy specialising in travel market research, asset and operational management, and brand development for boutique hotels. She has extensive experience from operations, brand to asset…
In this episode, we talk with Scott Erwin Founder and CEO of HIre Hand - a tech company that helps companies to staff more flexibly. Prior to Hire Hand Scott work with McKinsey specialising in workforce planning. We talked about how he has seen the pandemic evolve and how to…
In this episode, Michael talks with Yazz Abdulla CEO and Founder of Urban Hospitality. A consultancy business that has been focusing on delivering dark kitchen projects over the last couple of years. Yazz and I talk about the rise of dark kitchen and delivery and their impact on the restaurant…
in this episode, our guest is Rob Kidd, a management consultant and expert in hospitality technology. Rob and Michael talk about how tech is changing the hospitality industry, how progressive operators are using tech to survive and thrive during and in the aftermath of the pandemic. Rob also gives a…
In this episode, I’m talking with the founders of OMFGCO Fritz Mesenbrink and Jeremy Pelley They run a brand and interior design studio in Portland USA and is doing a lot of work with progressive hospitality and restaurant businesses across the Globe. We talked about how the world is changing…
Michael talks with Hugo Engel from Leon Restaurants about how they have pivoted in these challenging times by launching a number of new digital channels as well as feeding our frontline heroes. They also discuss the importance of not only ensure that your operations are safe but also give customers…
In this episode, the guest is Neena Jivraj Stevenson Chief Cultural Officer of Point A Hotels, which is more than just a hotel with rooms - it’s a place where everyone receives heartfelt hospitality, no matter their budget. They now have hotels in London, Edinburgh and Glasgow. Neena and Michael…
In this episode, we put together a strong panel with industry experts Peter Backman and Mark McGlinn to discuss the impact of the pandemic on the industry, what operators are doing to survive and thrive now and in the future, the fast evolution of delivery and digitalisation as well as…
In today’s episode, our guest is Katy Moses Founder & Managing Director at KAM Media, an exciting boutique creative insight agency working with companies to understand your market and your customers. Katy and I talked about the pandemic it impacts on hospitality and retail, how the new normal looks, the…
"Coming Back Stronger" is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19. We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of…
This episode our guest is Gina Gardiner which is a force of nature, and you will soon find out why. She is a No1 International Bestselling Author, Motivational Speaker, Empowerment and Relationship Coach and Transformational Leadership Trainer with well over 30 years of experience helping people experience happiness, success and…
In this episode, Michael have Robert Hall as a guest, he has decades of experience as a restaurant operator in Washington DC. In 2014 was nominated as Manager of the Year by the Restaurant Association of Metropolitan Washington. Robert has worked a number of renowned chefs and restaurateurs such as…
We are a group of likeminded people who decided to put this special episode together due to our love for the industry and in the hope that our thinking and ideas could help independent and smaller restaurant groups to bounce back and not only survive but thrive in the current…
In this episode, Michael talks with CEO and Founder of On-Purpose Tom Rippin. He runs an award-winning organisation that believes in putting purpose before profit and are helping people find work that matters and they will care about. They do that by helping them building new mindsets and skills around…
In this episode, we have a very special guest Ken Burgin. Ken has a wealth of experience in the industry from operating his own businesses and been an adviser and consultant for smaller independent restaurants. He is now part of Silver Chef as Strategic Partner and Event Manager. He also…
In this episode, Michael talks with Zoey Henderson Founder of CleanSlate which is a consultancy working for a sustainable future within food and drinks. She as a wealth of restaurant and hospitality experience creating and running her own businesses as well as recently being the head of operations for Redemption…
In this episode, Michael talks with HR Executive Marco Reick on the Podcast. He has a wealth of leadership experience from brands like The Restaurant Group, Bill’s, Leon and Black Sheep Coffee. He now running his own consultancy MR Consult UK as an advisor and consultant helping companies to boost…