In this episode, Gina discusses her nearly two-decade hospitality journey from starting in hotels at 15 to leading people and culture at Flat Iron, explaining how operational experience translated into learning, recruitment, HR, and culture leadership.
She defines culture as what a business tolerates, walks past, celebrates, and rewards, emphasizing a strong feedback culture and the importance of nipping issues early through coaching and one-to-ones.
Gina shares Flat Iron’s Sunday team breakfast ritual, created by the founder, as a non-negotiable example of togetherness, and describes how “movements” are built from repeated moments, highlighting Flat Iron’s listening cycle (engagement surveys, roundtables, forums, action plans, and follow-up surveys) and the Flat Iron Forum of non-manager reps.
She also covers the value of coaching, mentoring, networking, reflection time, and supporting early careers through work experience.
Connect with Gina:
https://www.linkedin.com/in/ginamarieknight/
https://flatironsteak.co.uk/
