#332 Christian Wiens Founder & CEO at Loman AI - Ensuring Restaurants Never Miss a Call
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- Missed phone calls represent a massive hidden loss for the hospitality industry, with roughly 40% of restaurant calls going unanswered while 30% of total revenue originates over the phone.
- Christian Wiens and his co-founder created Loman AI after witnessing firsthand how overwhelmed front-of-house staff often have to ignore ringing phones during busy service hours.
- Modern voice AI solutions like Loman can answer 100% of incoming calls simultaneously, handling up to 50 concurrent conversations without making callers wait on hold.
- Beyond simply answering calls, advanced restaurant AI can seamlessly process orders, handle secure payments, book reservations, and answer detailed menu or operational questions.
- Integrating voice AI directly with major Point of Sale (POS) and reservation systems allows the technology to pull real-time pricing and push orders straight into the kitchen.
- Restaurant operators can successfully adopt AI by focusing on staff training, monitoring continuous learning data, and leveraging tools that support multiple languages.
Michael hosts Christian to discuss how voice AI can solve a persistent restaurant operations problem: missed phone calls that cost revenue and damage guest experience.
Christian shares his early experience working front-of-house in a busy Southern California restaurant where calls were often ignored, then explains how a 2024 voice AI demo led him and his cofounder to build Loman, now used by 1,500+ restaurants.
They cover key stats (30% of restaurant revenue comes via phone; 40% of calls are missed), how Loman answers 100% of calls, takes orders and payments, books reservations, answers questions, supports multiple languages, handles up to 50 concurrent calls, and integrates with major POS and reservation systems to pull menus/pricing and push orders into the kitchen.
They also discuss customization, continuous learning from call data, adoption best practices, AI’s future impact, and practical AI tips for operators.
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Connect with Christian:
Website: loman.ai
Instagram: instagram.com/loman.ai
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Frequently Asked Questions
Who is Christian Wiens?
Christian Wiens is the Founder and CEO of Loman AI, a technology company dedicated to ensuring restaurants never miss a customer call through advanced voice AI solutions.
What is Loman AI and how does it help restaurants?
Loman AI is a voice artificial intelligence platform used by over 1,500 restaurants to answer 100% of incoming phone calls, take orders and payments, make reservations, and integrate directly with existing POS systems.
How many restaurant calls are typically missed?
Industry data shows that approximately 40% of restaurant phone calls go unanswered, which significantly impacts revenue given that roughly 30% of a restaurant's total business comes in over the phone.
Can Loman AI integrate with existing restaurant software?
Yes, Loman AI integrates directly with major Point of Sale (POS) and reservation systems to pull up-to-date menus and pricing while seamlessly pushing customer orders directly into the kitchen.
