Michael hosts Christian to discuss how voice AI can solve a persistent restaurant operations problem: missed phone calls that cost revenue and damage guest experience.
Christian shares his early experience working front-of-house in a busy Southern California restaurant where calls were often ignored, then explains how a 2024 voice AI demo led him and his cofounder to build Loman, now used by 1,500+ restaurants.
They cover key stats (30% of restaurant revenue comes via phone; 40% of calls are missed), how Loman answers 100% of calls, takes orders and payments, books reservations, answers questions, supports multiple languages, handles up to 50 concurrent calls, and integrates with major POS and reservation systems to pull menus/pricing and push orders into the kitchen.
They also discuss customization, continuous learning from call data, adoption best practices, AI’s future impact, and practical AI tips for operators.
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Learn more at https://lodgify.com/
Connect with Christian:
https://www.linkedin.com/in/christianwiens?skipRedirect=true&miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAABQkpesB4RRaowtsUCQDK-LpDtxIsyEdwfk
Website: loman.ai
Instagram: instagram.com/loman.ai
