Living The SIX Tenets Of Agile Hospitality Episodes

Connecting all the way from Bangkok, Thailand, I’m joined by Deepak Ohri, CEO Lebua Hotels and Resorts. Deepak is a real truth-seeker, so I really enjoyed hearing his gems of knowledge. As he mentions in this episode, “people are assets, not costs” – we need to look after our staff now more than ever. Deepak is an entrepreneur, business leader, public speaker, guest lecturer, and mentor. He joined Lebua Hotels and Resorts in 2003, where he helped drive its ambitious growth by keeping the human ...

In this episode, the guest is Neena Jivraj Stevenson Chief Cultural Officer of Point A Hotels, which is more than just a hotel with rooms - it’s a place where everyone receives heartfelt hospitality, no matter their budget. They now have hotels in London, Edinburgh and Glasgow. Neena and Michael talked about life in hospitality and being part of a family business, how Point A Hotels are navigating the pandemic by putting people first, and their approach to leadership and culture. Neena shares...

In this episode, Michael talks with HR Executive Marco Reick on the Podcast. He has a wealth of leadership experience from brands like The Restaurant Group, Bill’s, Leon and Black Sheep Coffee. He now running his own consultancy MR Consult UK as an advisor and consultant helping companies to boost performance through their people. We talked about the current storm in the industry - how to survive and thrive in it, how to developing your company values and use them to navigate through the c...

Carlene Jackson, CEO Cloud9 Insight, an award-winning business change consultancy, helping SMEs grow profitability through the use of Microsoft cloud technologies. In this episode Michael sat down with Carlene to discuss the current storm in the world and how to survive this, how to develop a company's purpose, how to build culture, people practices and how making food together in a workplace can boost engagement and productivity. Podcast edited by Let's Talk Video Production: https://letstal...

Lars Kure Juul is an international leadership and HR advisor, trainer, author and keynote speaker. Lars has written the international bestseller organisational happiness and is the coordinator of the engagement tool motivational landscape. In this episode, Michael sat down with Lars to discuss leadership, organisational and individual happiness, and how you can transform organisations through finding purpose, leveraging your strengths and developing compassion. #Hospitality #HospitalityMavericks...

Marta Pogroszewska is the Managing Director of Gail's, a 50+ unit bakery chain. Prior to Gail’s, Marta worked at Pret A Manger for over 12 years in roles ranging from General Manager to Director of Operations in the US. In this episode, we sat down with Marta to talk the industry, the power of putting people first, leadership, technology and Gail’s approach to expansion. #gails #maverick #podcast #hospitality #restaurant #restaurants #hospitalityoperations #people #culture #restaurant #hospit...

Curry evangelist Nisha Katona, Founder & MD of Mowgli Street Food shares her inspirational journey and approach to building and leading her fast-growing restaurant chain. After working as a child protection barrister for 20 years, Nisha pivoted into the hospitality industry with the sole purpose of enriching the lives in the cities Mowgli goes to, starting with the employees. In this episode, Nisha discusses her earliest memories of seeing her family tackle racism with Indian food, why picking a...

We are joined by Bill Collison, Founder of Bill's Restaurants to discuss his amazing journey of building the 80 unit restaurant chain. In this episode, Bill explains the importance of seeing restaurant operations as a chance to 'put on a show', the evolution of his business, his thoughts on the industry, building strong teams and the key people and places that he derives inspiration from. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privac...

The Team is a creative branding agency who have worked with a range of globally recognisable operators. Cliff Ettridge, Partner at The Team joins us to discuss all things branding; from the importance of ensuring consistency in the employee lifecycle to obtaining and understanding brand-relevant data in real-time. Cliff highlights the many pitfalls that businesses fail to see in their approach to branding and shares some invaluable insights that will help you to create a more unified and genuine...

We paid a visit to the London-based Georgian House Hotel to speak with General Manager Adam Rowledge. In this episode, Adam discusses the story behind this multi-award winning hotel, from creating a great employee to providing some truly unique forms of guest entertainment. Adam also shares his personal journey through hospitality, thoughts on the current industry climate and advice to those looking to start a career in hospitality! This podcast uses the following third-party services for an...

Andrew Mosley, General Manager of The Grand Brighton provides us with an overview of the 8 years that he has been the General Manager of the most iconic hotel in Brighton, England. Andrew discusses the greatest contributors towards The Grand's success, including empowering staff to take action, getting the right management culture in place and the ways to build and communicate strategy throughout the business. This podcast uses the following third-party services for analysis: Podcorn - http...

Andreas Karlsson, the CEO of Sticks'n'Sushi joins us to discuss how Sticks'n'Sushi is making their mark in London's restaurant scene and beyond. Bringing some really insightful perspectives and practical pieces of advice, Andreas shows just how much he believes that mastering internal execution is the number one ingredient to success in the hospitality industry. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chart...

We had the opportunity to speak with Julia Gometz about the power of having a 'brandful' workforce. Julia is a global thought leader, practitioner in people strategy and author of The Brandful Workforce. Julia highlights what it means to have a brandful workforce, how businesses can create a branful workforce and how it can impact business performance and sustainability. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - http...

Welcome to the very first Hospitality Mavericks Podcast! We had the pleasure of interviewing Griff Holland, one of the co-founders of Friska- an ethical and healthy fast-food chain on a social mission. We spoke to Griff about the ups and downs of his Friska journey, hospitality themes and predictions, and whether robots of the future can “make you feel good”. We hope you enjoy! This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable...