Hospitality and The Infinite Game is a podcast series focused on answering this seemingly simple question. Over the course of 6 episodes, Michael collaborated with David Chenery of Object Space Place to discuss the big ideas that might just set t…

How have your first weeks of 2021 been? To be totally honest, I have often felt in overwhelmed in trying to find the path forward into 2021 Some days I totally lost the sense of being in control and also found it very difficult to find the moment…

How to choose, implement and manage technology to leverage a great employee and customer experience. Photo by Pixabay Gone are the days when all a restauranteur had to do was provide great food and sparkling customer service. The tech revolution…

The recruitment challenge It has never been a more difficult time to hire and retain great people in hospitality and restaurants, an industry that has always experienced people and skills shortages. Without having to mention the dreaded B-word, w…

Who would’ve foreseen that working in the food business would involve this much recruitment… Whether it’s a peopling-up for a new site or just reacting to hospitality’s high churn of people, just ask a hospitality and res…

70% of change programs fail due to employee resistance and lack of management support. It is statistics like these that are enough to keep even the most exhausted restauranteurs up at night. According to McKinsey’s well-cited article, when …

If you’ve ever worked in hospitality then you will have, at least once, mocked the sector’s resistance to embracing new technologies and digital transformation. If a picture tells a thousand words then Trail’s ‘paper chaos&…

You made it. Your dream restaurant is now open. It’s a success and you are well and truly in business. All being well, fast forward half a year or so and you’re seeing regular queues out the door, a growing group of local customers an…

More often than not, the essence of a great restaurant visit is heavily dependent on three things: An enjoyable restaurant atmosphere; Knowledgable service and great hospitality; High-quality food and drink and good value. Whilst othe…

Despite the accuracy of our 2018 Predictions Blog- The Perfect Storm is Here, we cannot speculate on the eccentric endeavours that Elon Musk has in mind for 2019, whether us in the UK should expect to see a second referendum, or even if we can cou…