Dear Maverick, You love the hospitality industry, even on the days when it feels that it doesn’t love you back. Every day, you focus on doing right by your employees, guests, suppliers and the community in which you operate. Leading and ope…
What is success? This question has been in my mind for some time. The late John Wooden has my favourite definition of what success is: "Success is peace of mind which is a direct result of self-satisfaction in knowing you did your best to become …
Hospitality and The Infinite Game is a podcast series focused on answering this seemingly simple question. Over the course of 6 episodes, Michael collaborated with David Chenery of Object Space Place to discuss the big ideas that might just set t…
How have your first weeks of 2021 been? To be totally honest, I have often felt in overwhelmed in trying to find the path forward into 2021 Some days I totally lost the sense of being in control and also found it very difficult to find the moment…
How to choose, implement and manage technology to leverage a great employee and customer experience. Photo by Pixabay Gone are the days when all a restauranteur had to do was provide great food and sparkling customer service. The tech revolution…
The recruitment challenge It has never been a more difficult time to hire and retain great people in hospitality and restaurants, an industry that has always experienced people and skills shortages. Without having to mention the dreaded B-word, w…
Who would’ve foreseen that working in the food business would involve this much recruitment… Whether it’s a peopling-up for a new site or just reacting to hospitality’s high churn of people, just ask a hospitality and res…
70% of change programs fail due to employee resistance and lack of management support. It is statistics like these that are enough to keep even the most exhausted restauranteurs up at night. According to McKinsey’s well-cited article, when …
If you’ve ever worked in hospitality then you will have, at least once, mocked the sector’s resistance to embracing new technologies and digital transformation. If a picture tells a thousand words then Trail’s ‘paper chaos&…
You made it. Your dream restaurant is now open. It’s a success and you are well and truly in business. All being well, fast forward half a year or so and you’re seeing regular queues out the door, a growing group of local customers an…
More often than not, the essence of a great restaurant visit is heavily dependent on three things: An enjoyable restaurant atmosphere; Knowledgable service and great hospitality; High-quality food and drink and good value. Whilst othe…
Despite the accuracy of our 2018 Predictions Blog- The Perfect Storm is Here, we cannot speculate on the eccentric endeavours that Elon Musk has in mind for 2019, whether us in the UK should expect to see a second referendum, or even if we can cou…
What Hospitality Entrepreneurs and Leaders Do to Build Remarkable Cultures Previous been published on HR Rabbit Hole Searching for the Secret Sauce Ingredients Why are some hospitality businesses successful year after year, even decades, while …
How prepared are you for the revolution?Once upon a time, not that long ago in the restaurant, food and hospitality industry, the formula for success was pretty simple to grasp. Following the formula was widely accepted as the guaranteed path to mak…
2018 is here: a blank sheet and a whole year of new possibilities, new challenges and new goals for leaders and entrepreneurs in the hospitality industry. Think of 2017 as a season of your favourite Netflix series. At this point in time, the final…
What do your customers look for when they eat out? Is it the food? The story behind the brand? Receiving meaningful service and having an opportunity to show genuine, human gratitude for it? A waiter swaying their order towards a personal favourit…
Welcome to the sequel! If you haven’t already, take a look at our first blog- which looked at customer-facing technology (CFT) and how it’s likely to influence consumer experiences’ and the work lives of hospitality staff. Who kn…