Using Purpose to Build High-performing Restaurant Teams

Updated: Jan 23, 2019

More often than not, the essence of a great restaurant visit is heavily dependent on three things:

  1. An enjoyable restaurant atmosphere;

  2. Knowledgable service and great hospitality;

  3. High-quality food and drink and good value.

Whilst other factors do come into play — such as who you’re with, whether you are celebrating a significant occasion or the number of *hopefully* inches between your table and that of your fellow diners; it’s indisputable that restaurant employees have significant power in creating great guest experiences.

High Performing Teams (HPTs) have been discussed many times within a restaurant context, however in fast-paced day to day operations, many restaurant owners and managers discover that HPTs are a challenge to achieve and maintain.