Part 2: Is Technology the Secret Ingredient to Success in the Hospitality Industry?

Welcome to the sequel! If you haven’t already, take a look at our first blog- which looked at customer-facing technology (CFT) and how it’s likely to influence consumer experiences’ and the work lives of hospitality staff. Who knows, there may even be some valuable nuggets of information regarding how to successfully implement a tech solution in your business…

This article, however, provides a more general, employee-focused perspective of what hospitality workforces could be in for as technology inevitably becomes a more integral component of their everyday work lives. And what this could mean for hospitality businesses going forward.

The hospitality sector and its relationship with technology

As highlighted in Part 1, despite the rise of the