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Improving Employee Turnover in hospitality and restaurants - Recruitment and Onboarding Audit Check


The recruitment challenge

It has never been a more difficult time to hire and retain great people in hospitality and restaurants, an industry that has always experienced people and skills shortages. Without having to mention the dreaded B-word, we can already highlight many reasons why hospitality and restaurant leaders feel both uncertain and pessimistic about the future.


If you ask a leader right now what their biggest challenge is, 9/10 times their response will be ‘hiring and retaining great people’.


Hospitality and restaurants have always been transient, but never have essential employees been more ready to leave their roles. Whether it’s due to uncertainty about the future or looking for fairer hours, more pay or better support; it’s amazing how small actions can collectively slow down the loss of good people: the single greatest value generators hospitality and restaurant businesses possess.


Continuing to recruit more and more people without examining and optimising the inner processes, practices and culture within your organisation is like attempting to pump up a bike tire that has multiple punctures. It will provide you with a short-lived fix, but the underlying issues will continue to bring the same challenge time and time again.


Hospitality and restaurant businesses will always have their fair share of people coming and going, but this does not mean that the expenses associated with recruiting new people should be accepted for what they are. We’ve come across many statistics highlighting the average cost of recruiting a new employee, more often than not in the £0000’s for a single frontline employee and considerably more for managers.


The tool to boost your recruitment and Onboarding process

The challenges in our beloved industry and Experience101 focus on the 0-90 day churn motivated us here at Hospitality Mavericks to design and develop a practical and time-efficient Recruitment Audit Checklist that will help you to understand how your organisation’s operational and people practices are contributing to unnecessary churn within your business. Helping to establish what your needs to be done in these areas to improve your employee experience and retention, the below audit can be completed in under 30 minutes and is structured in the following way:


1. Face the facts: where is your organisation currently at in terms of employee retention


2. How is your organisation currently performing in each of the following areas:

- Operational procedures

- Physical unit

- Employee policies & practices

- Staffing - Overview and turning your findings into real objectives


3. Overview and turning your findings into real objectives


Download your free tool here.


If you would like to talk more about recruitment, onboarding or people practices or just a conversation about hospitality and restaurant please reach out. You can also tune in to our podcasts with leaders from the hospitality industry here and find out how they are unleashing their potential within their organisations.


Michael believes and lives by building hospitality and restaurants businesses from the inside out. When your employees love your company, your customers will love you — brand nirvana. He helps leaders to develop and grow so they build unique cultures and businesses that create strong employee and customer experience, which translate into improved sales, profits and positive impact on your community and the planet.

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