CULTURE BOOK - THE BOOK OF BELIEFS AND BEHAVIOURS

You’re in a leadership position in the Hospitality and Restaurant Industry – you properly the part of a leadership team with the ambition to grow and more importantly build a brand who both employees and customers love and support.

We have learnt that there are many factors you need to master to achieve this. But a common determinant of success a leader is their ability to build a strong culture. This makes the business unshakeable and able to better withstand whatever happens in the internal and external environment. Yes, the ‘fluffy-stuff culture’ is your real competitive advantage. It is what we here at Hospitality Mavericks call the special sauce that gives you the edge and sets you apart from the rest of the pack.

 

Let’s be clear. Building great culture is not about setting up a ping-pong table in the break room or bringing your dog to work and access to meditation on tap. 

 

We are firm believers in the validity of phrases like “culture eats strategy”, “your culture is your brand” and “culture is the way you think, act and interacts with your core values”.

Culture is the way the business core values are lived on a day-to-day basis. But in our experience leaders often ask how do we make these lived by employees.

 

We can help you do this by assisting you in formulating writing your own - Culture book - The Book of Beliefs and Behaviours. This is based on the simple formula that Beliefs + Behaviour = Culture.  

 

This is not another employee handbook which will end in the bottom of the desk drawer.  This is a book you can use actively to hire, promote, fire and developed a stronger system and processes as well as make better leadership decisions.

We will work with you to establish a set of beliefs and behaviours to back up your purpose and direction and make sure that everyone lives the core values.  

Many very successful organisations like Pret A Manger, Hard Rock Café, Patagonia, Southwest Airlines and McDonald’s apply this approach as the core of how to lead and build their cultures and achieve outstanding business results and positive impact on the world.

 

Workshop Outline

The  process for getting your Book of Behaviours and Beliefs out into the world;

  • Meeting 1 with the leadership  to extract the information we need to kick start the process 

  • Meeting 2 with frontline managers and employees to ensure we get everyone engaged and pick up their stories 

  • We write up Version 1.0 of your Book of Behaviours and Beliefs

  • You get it back for feedback from your team - frontline employees

  • We update any changes and send it back to you

  • You approve a first official - ready for the print version

  • You celebrate, publish and share with the team and the world

 

Outcomes

  • Clarity on what makes your culture special

  • Alignment within the leadership team and employees what are the stories that are the pillars of your business  

  • The first version of your culture book, which can be shared with the internal and external world

  • Tools to continue to crystalise and communicate  your culture

 

Who is this for 

For any leadership team that believes that purpose and culture is the special ingredients for achieving a competitive edge now and in the future.

 

What's Included

Our workshop includes materials, frameworks and tools to guide your team through getting your first book of behaviour and beliefs.

 

The Hospitality Maverick Delivery Team

To bring this to life with maximum impact, you will be in the safe hands of leadership specialists with collective experience from brands like McDonald’s, Mars etc.

Chris Hughes and Michael Tingsager
 

Your investment

Avoid being another faceless hospitality and restaurant business struggling on the high street and invest in your culture to ensure that you achieve short and long term success and impact.

1-50 Employees
£995
51-150 Employees
£1,995
+150 Employees 
CONTACT US

We work with you on a no outcome, no charge basis

 

This is including workshops, pre-work and follow up.

 

Any costs for travel, accommodation, the hiring of venue/training facilities and refreshments to be provided/covered by the client.

 

If you want us to help with the design and printing of the book etc. we will charge for this separately. 

We dare you to be different...

Need more details? We're here to help. 

“Hospitality Mavericks brought an experienced and objective eye to our business and have helped us to harness some of our untapped strengths. The team are a delight to work with and the workshop was engaging, thought-provoking, well-organised and intuitive. I would highly recommend working with them and look forward to working with them again soon. .”

 

The Real Eating Company - Managing Director Helena Hudson

© 2018 by Hospitality Mavericks